We focus on outcomes. A focus on outcomes (results) allows for questioning, confirming, and reconfirming that people share the same vision and goals; the job procedures support productivity, efficiency, and quality; and that people have the knowledge, skills, and motivation they require.

We take a systems view. Taking a systems view is vital, because organizations are very complex systems that affect the performance of the individuals that work within them.

We add value. This is an assessment that our clients will be asked to make. We will help our clients fully understand the implications of their choices, set appropriate measures, identify barriers and tradeoffs, and take control.

We establish partnerships. Our professionals work in partnership with our clients and other specialists. A collaborative effort involves relevant stakeholders in the decision-making process and involves working with specialists in their areas of expertise.

We are systematic in the assessment of needs or opportunities. We examine the current situation at different levels to identify the external and internal pressures affecting it. This process determines the deficiencies or performance gaps that are to be remedied.

We are systematic in identifying the causes or factors that limit performance. We analyze work and the workplace to determine why gaps in performance or expectations exist. This step determines what should be addressed to improve performance.

We are systematic in the design of the solution or specification of the requirements of the solution. Design is about identifying the key features, attributes, and elements of a solution and the resources required to actualize it.

We are systematic in the development of all or some of the solution and its elements. Development is about the creation of some or all of the products, processes, systems, or technologies that make up the solution.

We are systematic in the implementation of the solution. Implementation is about deploying the solution, managing the change required to sustain the solution, and helping clients adopt new behaviors to use the solution.

We are systematic in the evaluation of the process and the results. Evaluation is about measuring the efficiency and effectiveness of what was done, how it was done, and the degree to which the solution produced the desired results so that the cost incurred and the benefits gained can be compared.